A common activity during flights is becoming more widely available.
Delta's in-flight map gets a makeover: is it more accessible now?
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An increasingly accessible in-flight activity is on the horizon!
The updated map will include a special accessibility mode with high-contrast colors, such as a black, white, and gray option, which will make it easier for passengers to track the flight's progress. The traditional satellite view will remain the default map option.
The accessible map mode will also have larger text and buttons, additional zoom controls, and support for color-blind passengers. Delta also plans to introduce a voice narration feature powered by artificial intelligence.
Here's what Ekrem Dimbiloglu, Delta's Managing Director of Customer Experience – In-Flight Entertainment, Delta Studio and Wi-Fi, said about it:
"We're proud to be the first airline to launch this technology, setting the standard for inclusive travel experiences across the industry."
To prepare for the launch of new accessibility features, Delta invited members of the airline's Disability Advisory Board, as well as Guiding Eyes for the Blind, to test and evaluate the new features.
The in-flight map has become a popular entertainment option for passengers. Delta reports that 45% of passengers interact with the map each month and 20% of those customers watch the map throughout the entire flight. The map offers multiple viewing options, allowing users to see the remaining flight time, the airplane's current location, and even a virtual view from the flight deck window.
Delta's in-flight entertainment system, called Delta Studio, provides more than 165,000 seatback screens with a wide selection of over 300 movies, TV shows, and more.
Airlines have been increasing accessibility options for passengers. For example, United Airlines recently changed its booking policy to reduce additional charges for passengers with wheelchairs.
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