Air travel can present a challenging experience, especially for individuals with neurodivergent conditions. The presence of loud noises, substantial crowds, and unexpected delays may induce anxiety in those with autism and similar sensory sensitivities. Fortunately, certain airlines have implemented measures to ensure a positive travel experience for all passengers, with one carrier poised to become the world's inaugural "Autism Certified Airline." Here's everything you need to know!
Flying with autism: is Emirates setting a new standard for inclusive travel?
Emirates: the first airline with autism certification
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The potential stressors associated with air travel for neurodivergent individuals are often underestimated. A survey conducted by Autism Travel revealed that 78% of respondents expressed hesitation towards commercial air travel, while 94% indicated a greater propensity to fly if autism-certified options were available.
In January 2025, Dubai-based Emirates announced its forthcoming designation as the world's first "Autism Certified Airline." This pioneering certification will be formally awarded later in 2025 by the International Board of Credentialing and Continuing Education Standards (IBCCES), an independent entity that specializes in training professionals to effectively interact with autistic individuals.
As stated on Emirates' website, over 30,000 cabin crew and ground personnel will undergo specialized training to enhance their ability to accommodate neurodivergent passengers. This training aims to educate airline staff on the unique needs and concerns of these travelers, equipping employees with the knowledge and resources to provide comprehensive support throughout their travel experience. Emirates also plans to introduce new services designed to improve the preflight and in-flight experience for autistic passengers, with further details to be disclosed later in the year.
Understanding "Autism Certified"
The certification process includes the introduction of sensory guides and informational pamphlets that provide a detailed visual representation of the entire airport journey from inception to completion.
These guides delineate each step of the travel process, enabling passengers to anticipate their experience prior to airport arrival, thus mitigating the likelihood of unexpected events that could trigger anxiety. While Emirates' initial guide focuses on Dubai International Airport (DXB), subsequent guides will be developed for passengers traveling through other airports.
Another beneficial tool to be introduced is sensory bags, which contain fidget toys and other sensory aids designed to reduce self-stimulatory behavior.
However, the trained employees will likely have the most significant impact. Certain behaviors associated with autism, such as avoidance of eye contact, may be misinterpreted as suspicious or threatening in other contexts. A trained staff member can recognize these behaviors and intervene to prevent potentially problematic situations. Supportive staff can also assist passengers with terminal navigation and destination arrival.
How to access these services
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Individuals who require assistance during travel are advised to contact their local Emirates office at least 48 hours prior to their flight. As staff training progresses in the coming months, employees will be well-prepared to provide information on airport layout, security procedures, and other potentially triggering situations.
In certain circumstances, the airline will facilitate pre-boarding for passengers, allowing them ample time to settle before takeoff. It's important to note that Emirates requires a travel companion for passengers who are unable to comprehend or follow safety instructions.
Additional services available
While Emirates is poised to become the first officially "Autism Certified Airline", other travel entities have implemented measures to accommodate passengers with neurodivergent conditions. Over 280 airports currently collaborate with Hidden Disabilities, an organization dedicated to raising awareness for non-visible disabilities, such as autism.
Hidden Disabilities provides participating passengers with sunflower lanyards to alert airport staff to their condition. This enables employees to offer assistance to those who may require it.
Many airports have also established sensory rooms to provide neurodivergent passengers with a respite from the terminal's sensory overload, allowing them to decompress before their flight. These rooms typically feature quiet environments with low, warm lighting to promote relaxation. Some rooms also incorporate interactive simulations of flight segments, enabling passengers to familiarize themselves with the expected travel experience.
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