We have to take note that different airlines are implementing new airport regulations because of COVID-19. They have enforced passengers to wear a mask at all times, practice social distancing, and other policies that can prevent passengers from getting in contact with each other.
However, some passengers may not be fully aware of these airport protocols. For instance, @hibiscuslacroix, a Twitter user, shared a handwritten note on social media.
Here’s the passenger’s note:
“You mean sh*t in life.
You are nothing but a glorified MAID who needs to jump down off her high horse and learn how to speak to ppl. Nobody cares about your stupid seat policies or your nose issues. We pay your salary and your attitude is unnecessary.
The very fact that we have to listen & tow tow to a nobody who does sh*t except collect our trash and serve crappy food makes me absolutely ill. You are a mask nazi and a 4 eyed c*nt, and if it wasn’t for this job, you would be cleaning motel rooms for $2 tips and meth.
I made sure to write this on a bag labeled as to what I think your life actually is… A WASTE.
Warm Regards
A person who hates your guts”
Another passenger wrote this note, which was handed over to a flight attendant upon deplaining. Allegedly, the note was written because a flight attendant asked the passengers to put the mask over their nose.
This happened on an American Airlines’ flight. The incident is now being investigated and the passenger’s flight on American Airlines has been suspended.
Jill Surdek, American Airlines’ SVP of Flight Service, wrote the following message to flight attendants on September 4th:
“We won’t tolerate mistreatment of our crew members
You may have heard about an incident involving a customer passing an offensive and derogatory note to one of our flight attendants after she enforced the face covering policy. I want to let everyone know that we will not tolerate mistreatment of our flight attendants or any other team members. This customer’s travel on American has been suspended, and we are fully investigating the incident.
Over the last few months, we have been adding more and more customers to our face covering refusal list. I appreciate the time you are taking to complete CERS reports when there’s an issue with face covering compliance. Please continue providing as many details as possible so that Corporate Security can follow up.
It’s important to point out, most customers overwhelmingly support our face covering policy. By asking people to put their masks on, you are helping keep everyone safe. I appreciate everything you are doing and want you to know we fully support you.”
Obviously, we don’t know how the flight attendant said it. But no matter what his/her tone was, we shouldn’t talk to other people this way.
In times like this, we need to understand each other. Let us consider the tough situation that airline employees are in right now. Besides, they’re just enforcing these regulations to keep every passenger safe, too.
All we need to do is follow. Let us show them some gratitude. 
