The change is set to be implemented next month.
Book anywhere, earn everywhere? American Airlines reverses loyalty program limits!
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The carrier will continue to allow travelers who book with a third party to earn AAdvantage Miles on their ticket, as reported by Skift. Previously, there were plans in place that would have resulted in travelers booking with certain sites, like corporate travel agencies, losing the ability to earn miles on those tickets.
According to Skift, here's what Robert Isom, American Airlines CEO, stated during a conference on Wednesday, May 29th:
"Next month, we were going to differentiate who earned AAdvantage Miles and who didn't, based on where they booked. That's off. We're not doing that because it would create confusion and disruption for our end customer, and we're going to make sure that we take care. We're listening to feedback."
Under the now-abandoned plan, American would have designated "preferred" booking agencies with whom customers could continue to earn points. This change was previously set to go into effect in July.
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Isom acknowledged that the airline still aims to encourage direct bookings. He also stated the following:
"We're learning and adapting. We know that NDC [New Distribution Capability] and modern retailing offer a better experience for the end customer. And we know that we'll get there over time, but we need to approach it differently. We're going to make it easier, we're going to execute better, and we're going to do a lot more to try to bring people along with us."
The decision to abandon this change comes months after American revamped its loyalty program, introducing "members-only" benefits, such as free same-day standby to earlier domestic flights and 12 months of validity for trip credits, compared to just 6 months for non-members.
American isn't the only airline walking back changes to its loyalty program following negative feedback. Last year, Delta Air Lines similarly made adjustments to its planned SkyMiles revamp after facing swift backlash to the initial announcement.
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In addition to the latest news, we would also like to provide you with some more useful information on traveling, which will be handy for those who prefer doing this by air.
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Thirdly, it's much more convenient. People are always stressed before the trip, as there are many things you should keep in mind. Not to be late when taking off, fighting traffic, finding a parking place, wondering how long the shuttle service will take, and more can leave you annoyed before you step foot inside the airport. If you choose off-site parking, you are using the assistance of a private company that caters to travelers' needs. Such services can make your trip much more comfortable when you arrive at the airport and return home.
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