Delta Air Lines plans to launch a first-of-its-kind pilot program that will use facial recognition technology at America's two major airports - Atlanta and Detroit.
Actually, the company cooperates with the Transportation Security Administration (TSA) to create a fully touchless experience, from bag drop to security to boarding. Here are the words of Ranjan Goswami, Delta senior vice president:
"It's the future in many ways. Basically, we'd like to make airport operations as easy as possible. Getting out of line without stopping discombobulated. While passengers arrive at the airport's bag drop, TSA checkpoint, or boarding gate, their faces will be recognized within seconds, excluding the need for a boarding pass or record locator."
By the way, all passengers who have TSA pre-check and are members of Delta's loyalty program have the right to participate in the pilot program.
Besides, American Airlines also started testing its own biometric screening for boarding in March, and the system is still in operation in Dallas. However, such a move has raised privacy concerns among passengers. Here's what Goswami says about it:
"First of all, we don't keep any photos at all. All we do is take pictures of you and only because you uploaded your passport number as part of your Delta profile. So we take your passport number and that picture to check that against the customs database for your passport photo."
Because Delta expects more than 5.5 million travelers during the Thanksgiving holiday, the pilot program will begin at a busy time.
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