American Airlines and British Airways Tell About Their Plans for Improving Quality Services at JFK's Terminal 8

American Airlines and British Airways Tell About Their Plans for Improving Quality Services at JFK's Terminal 8

JFK Airport 2022-03-03
Recently, two major airlines worldwide - American Airlines and British Airways - have told about their plans for improving quality services at JFK's terminal 8.

The carriers plan to co-locate operations at the airport beginning Dec. 1, 2022. Therefore, American Airlines and British Airways were given $400 million in 2019 in terms of investment to redevelop, expand and enhance the terminal. Besides, such a decision will also help bring the Atlantic Joint Business partners closer together.

According to the airlines, the joint terminal investments and co-location will provide superior customer service while supporting the Port Authority of New York and New Jersey's ambitious plan to transform John F. Kennedy Airport into a leading global airport.

American Airlines and British Airways were the first carriers that decided to redevelop JFK Airport. Since the beginning of the work, they've managed to turn into reality the following:
  • Five new widebody gates,
  • Four new widebody hardstand parking positions,
  • An enhanced baggage handling system,
  • New customer amenities,
  • Expanded premium guest offerings, including approximately 130,000 square feet of new and renovated terminal space.
Here's what Tom Stevens, British Airways' Director of Brand and Customer Experience, says about it:

"New York holds a special place in our heart as one of the most beloved and important destinations. Our move to the renovated and expanded Terminal 8 will bring many benefits for our customers, including improved shuttle service, allowing them to travel to more than 30 destinations in the United States, the Caribbean, and Latin America with American Airlines. British Airways will remain in Terminal 7 until Dec. Jan. 1, 2022, and we continue to invest in the experience for our customers, including the check-in area, concessions, and lounges."

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