American Airlines Declares AAdvantage Leadership Team

American Airlines Declares AAdvantage Leadership Team

Airlines 2022-03-29
Recently, American Airlines, the major US airline company, has declared its leadership team, which will manage the AAdvantage loyalty program in the future. Two people, Julie Rath and Heather Samp, will begin a new role as Vice President of Customer Experience, Loyalty, and Marketing and continue to serve as Managing Director of AAdvantage accordingly.

Here’s what Alison Taylor, American’s Chief Customer Officer, says about it:

“The AAdvantage loyalty program has significantly evolved to meet the needs and preferences of our members. We’ve got exceptionally positive reception regarding simplifying how members can achieve status through Loyalty Points, and we will continue to accelerate the development of the program to make travel rewarding for our loyal members.”

“Each of our remarkable leaders is a strategic, enthusiastic champion of the customer experience. We’re looking forward to significant progress, which will help us to provide an easy, consistent experience for our customers under their leadership,” she added.

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