First Glimpse: Ahead of Expected Growth, United Airlines Constructs a Brand-New Luxury Lounge at Phoenix Sky Harbor

First Glimpse: Ahead of Expected Growth, United Airlines Constructs a Brand-New Luxury Lounge at Phoenix Sky Harbor

News 2022-10-17
In order to expand its operations at Phoenix Sky Harbor International Airport over the coming years, United Airlines (Nasdaq: UAL) is introducing more upscale amenities there.

The brand-new United Club of United will debut on September 27th in Phoenix Sky Harbor International Airport's Terminal 3. There will be 122 seats in the 6,080-square-foot club, a large bar, multiple food options, and a wellness space.

New United Club at PHX

Source – The Business Journals. A photo of United's new luxury lounge, which includes 122 seats for its clients

United relocated its operations from Terminal 2 to Terminal 3 in 2020 and planned to create a new lounge there for its most valuable and devoted clients. The Club's opening was somewhat postponed due to the Covid-19 pandemic and other factors that had an impact on the aviation industry, but according to United Airlines' managing director of hospitality and planning, Aaron McMillan, the opening comes before the airline will experience significant growth in Phoenix.

McMillan also said the following:
"That's why we doubled the size of the club. We built it bigger since we anticipated that we would expand over the next few years."
United intends to increase Sky Harbor's capacity there by 80% through 2026. Phoenix is United's fifth-busiest line station at the moment, and it's the fourth-largest carrier currently using Sky Harbor.

In addition to having more passengers at Sky Harbor in the foreseeable future, the Chicago-based airline is also noticing a tremendous demand for upscale goods like the United Lounge.
"It's a high-end product that's now in high demand. Our customers really enjoy being able to use our clubs and lounges after Covid-19. Clients continue to use our lounges whether they're traveling for work or pleasure, and we have noticed a lot of leisure traffic. We're glad to welcome them in."
Also, according to McMillan, United is selling a record amount of day passes to its clubs and lounges across its network.

The United Club in Phoenix was created to have a distinct Phoenix and Arizona atmosphere, and local artists Carolina Caples and Blaise Danio contributed their artwork to the space. According to Danio, when huge corporations like United strive to give their locations a more local flavor, it has increased opportunities for local artists and added to the distinctiveness of these spaces.

McMillan finally highlighted:
"What we've done in Phoenix is somewhat more reflective of the new approach we're bringing to the layout of our clubs. Having their design provides a little bit more of a local flavor. They aren't prefabricated."

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Source – Shutterstock. Senior citizen passengers in airport terminal are waiting and sitting in chairs

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Source – Shutterstock. View of the inside of a United Airlines (UA) economy coach cabin on a Boeing 777

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