Data from the FTC
Online bookings and airport dangers: are you savvy enough to avoid these scams?
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Double-check that it's really your hotel reaching out
Many travelers utilize online travel agencies (OTAs) and consolidators to secure optimal accommodation deals. However, a concerning trend has emerged where hackers infiltrate travel booking portals to demand payments. This is accomplished by compromising hotel systems, and because the messages appear via the OTA's app, travelers are deceived into believing they are legitimate. Upon check-in, the receptionist has no record of payment, necessitating a second payment.
To ensure you are not interacting with a fraudulent third party, when reserving a room through an OTA like Booking or Expedia, note the hotel's email address and phone number. Before making any payment, send an inquiry and request a secure payment link. Alternatively, call the hotel's official number to arrange payment over the phone.
Be cautious with third-party sites for ETAs
An increasing number of countries require travelers to obtain an electronic travel authorization (ETA) prior to arrival. These authorizations are similar to the ESTA required by the United States for entry under the Visa Waiver Program. Official government agencies oversee both the programs and their application websites.
However, unscrupulous entities have seized the opportunity to deceive applicants by offering to procure the ETA on their behalf, charging additional fees. For example, one provider offers a Canadian ETA service for $79, while direct application through the Canadian government costs only $7 CAD. Although U.S. travelers are not required to obtain a Canadian ETA, similar requirements are forthcoming in the EU, and comparable fraudulent websites are likely to proliferate. Therefore, conduct thorough research and apply directly through the relevant government agency.
Don't fall for scams at the airport
Travelers should exercise caution at airports. After a long journey, jet lag can make one vulnerable to unlicensed taxi drivers waiting outside the arrivals hall. These drivers may take circuitous routes to accommodations and charge inflated rates. Worse, they might use tampered meters to justify exorbitant prices.
Trust your instincts. If something feels amiss, return to the terminal and seek assistance from the information kiosk. Research your destination before departure to identify official taxi areas at the airport. Alternatively, arrange transportation directly with the hotel, book a scheduled shuttle, or use public transportation if available.
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Diversion schemes are still happening
Diversion scams are well-documented. They typically involve a tap on the shoulder to indicate a dropped item or an offer of a handkerchief for a spill. While you are distracted, an accomplice steals your belongings. By the time you realize the theft, the perpetrators have vanished.
Unfortunately, such thefts are common in certain destinations. Exercise vigilance in crowded areas or during interactions initiated by strangers, such as requests for directions. Minimize cell phone use on the go, use cross-body bags or money belts, and secure valuables in zipped pockets or hotel safes.
Watch out for phony police officers
Most travelers trust police officers abroad and comply with their instructions. However, impersonators exploit this trust. A common scam involves demanding to search your purse for counterfeit money. Upon return, some cash will be missing, and proving the theft is difficult.
While you might recognize a fake officer at home, unfamiliar uniforms abroad can be confusing. Request to see identification, but be aware that it could also be counterfeit. Instead, ask the officer to accompany you to the nearest police station for verification.
Verify social media accounts carefully
When flights are canceled or baggage is lost, venting on social media is tempting. However, beware of responses from accounts claiming to be airline customer service.
Carefully inspect the responding account and its creation date. Scammers monitor keywords to target victims. They may request direct messages with flight details or personal information like bank or credit card numbers. Some passengers have been deceived into paying rebooking fees or fare differences for nonexistent replacement flights. This is a common travel scam.
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